APPOINTMENT DEPOSIT

A flat deposit of GH₵200.00 is required for all hairstyles. This will initiate and secure your appointment, which will be credited to your total service bill. This is not refundable if you decide to cancel/reschedule your appointment with us without any prior notice (48 hours).

HAIR PREPARATION

For the best result, we ensure your hair is clean before providing service.

We provide hair washing and blow-drying services for an additional fee. Check the catalog for price details.

REFUND

We offer refunds for cancellations (48 hours’ notice).

We offer refunds when you are overcharged (kindly check receipts).

We offer refunds for double payment (proof of payment/receipt).

You will fill out a refund form, which is at the bottom right corner of the website (bukslay refund application)

Refunds are done by the end of each month. The amount will be credited to the same payment method within 12 working days.

CONSULTATION AND PROGRESS CHECK

Clients are required to consult with their assigned stylist about their styles and their expectations. This helps the stylist know what you want, what concerns you have, and what result you are expecting. Speaking to customer service is just not enough; you need to speak to the person who will get the job done.

A mirror is provided during the service process so that you can see the progress. If at any point you realize the style is not going as you want, kindly prompt the stylist immediately to correct it or to give you an explanation as to what is going on. If you choose to wait until the entire head is finished and express your dissatisfaction with the job requesting for a re-do, you will be required to pay for the old service and the new service.

RESCHEDULE / NO SHOW

You can reschedule your appointment 24 hours before your appointment via call/text.

If you do not show up for your appointment, your deposit will not be refunded.

WALK-IN SERVICES

We accept walk-in services. However, in the event that we are busy at the time of entry and also expect other booked appointments, we might decline the service or schedule an appointment for you on a different available date. Therefore, we encourage our clients who wish for walk-in services to call us before they set off just to be sure we can accommodate them.

SERVICE DISSATISFACTORY

Our goal is for each client to love their preferred hairstyle results. In the event that you are dissatisfied with our service(s), kindly send us a message by any means possible within 3 days, including a video or photo, to help us understand what you mean better.
When the issue is confirmed, we will make every effort to correct any problems to your satisfaction at no additional charge. Services received cannot be refunded,

PAYMENT & BALANCES

All balances are due on the scheduled day of appointment. The client’s remaining balance can be paid with cash, mobile money, or credit/ debit card. The necessary transactional details would be provided to aid payment.

For our foreign clients, we accept other currencies (USD $, POUNDS £) if you wish to pay with that at the current exchange rate.

SERVICE PRICING

Our sizes have been categorized into “ROWS” ( ie. 3 rows to 16 rows on each side of the head, with 3 rows being the biggest size and 16 rows being the smallest size). However, pictures are provided to help you identify the size you want before proceeding to book.

Our standard length is from 3 rows – 8  rows is WAIST LENGTH (24″ ). For 9 rows to 15 rows, the standard length is 20 inches. Additional length comes at a cost. (this will be added to the price indicated below your preferred style )

26” = extra 50 Ghc
28” = extra 100 Ghc
30” = extra 150 Ghc
32” = extra 200 Ghc
34” = extra 250 Ghc
36” = extra 300 Ghc
Note: every 2 inches attracts a 50 Ghc increase in price

SERVICE BOOKING CATEGORIES

All services except CORNROWS AND PONIES go through a straight booking process without needing any approval (you will receive a confirmation text from BUKSLAY stating your appointment date, time, and booking code after payment is made).

When booking for CORNROWS AND PONIES, the system automatically redirects you to our official WHATSAPP page, where you will be engaged by someone to know if you have a preferred style (this is to check for the availability of the best stylist for the preferred style).  When you both come to an agreement, she will approve your appointment and send you a payment link.

As soon as payment is made, you will receive a confirmation text from BUKSLAY with all the necessary information.

Only payment validates an appointment !!!

HOME SERVICE

We offer convenient home services to clients. Clients can book appointments directly through our website (stating “home service “ in the comment space provided) or contact us via phone for assistance. To ensure a smooth and efficient experience, the following terms and conditions apply:

Additional Charges:

• A flat rate of 200 cedis will be added to the standard service charge for home services.
• Clients are responsible for covering the full cost of transportation to and from their location. A receipt for the transportation fee will be provided upon arrival at your location.

Client Cooperation:

• To ensure excellent service delivery, we kindly request clients to minimize interruptions, such as frequently getting up from their seats during the session. This helps our stylists work effectively and complete the service on time. Excessive disruption may result in a halt of the service and forfeiture of the deposit.

Tools  and materials:

• All materials and tools required for the service will be provided by the Salon.
• If clients require specific or special items for their services (for example, a particular brand or hair tool), this should be clearly indicated at the time of booking.
• In cases where the materials needed for the service (for example, a specific type of hair) is unavailable, we will notify the clients before the appointment to make alternative arrangements

Cancellations and Rescheduling:

• Cancellations or rescheduling must be communicated at least 48 hours in advance. Failure to do so will result in you losing your deposit.

Payment:

• Full payment / 50% of the total charge is required before setting off to the client’s location (for 50% payment, you will be contacted if the booking was made via the website as the website has just 2 options – 200ghc deposit or full payment). Accepted payment methods are cash/momo/ card using our payment link.

By booking a home service, you acknowledge and agree to abide by these terms and conditions.

WHAT WE DO

• Braids
• Natural Haircare ( washing/ relaxing /treatment, etc.)
• Weave fixing
• Wig construction
• Braids cap making
• Dry and wet styling (pony/finger waves, Comb curls/ twist out, etc.)

Contact Us

Address

Frimps Filling Station, Manet Junction-Spintex Accra, Ghana